Cookie Policy

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This policy should be read alongside our Privacy Policy. Cookies that collect personal data are subject to the protections described in our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website or use a web application. They are widely used to make websites work more efficiently, to improve the user experience, and to provide reporting information to site owners.

In addition to traditional cookies, we may also use similar technologies such as:

Local storage and session storage — browser-side data storage used to maintain your session state and preferences;
Pixel tags / web beacons — small transparent images used to track whether emails are opened or pages are visited;
Fingerprinting — used for fraud detection and security purposes only.

References to "cookies" in this policy include all such similar technologies unless the context requires otherwise.

2. How We Use Cookies

We use cookies for the following purposes:

Enabling you to log in to and navigate the Service securely;
Maintaining your session and authentication state;
Remembering your preferences and settings;
Understanding how you and other users use the Service so we can improve it;
Measuring the effectiveness of our marketing campaigns;
Preventing fraud and protecting the security of the Service.

The specific cookies we use are categorised below. You can manage your preferences for non-essential cookies through our Cookie Preference Centre, accessible from the cookie banner displayed on your first visit, or at any time via the "Cookie Settings" link in the website footer.

3. Strictly Necessary Cookies

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These cookies are essential for the Service to function and cannot be disabled. They do not require your consent.

ic_session

Maintains your authenticated session. Expires: end of browser session (session cookie).

ic_auth_token

Stores your secure authentication token. Expires: 30 days.

ic_csrf

Prevents cross-site request forgery (CSRF) attacks. Expires: end of browser session.

ic_gdpr_ack

Records whether you have acknowledged the cookie banner. Expires: 12 months.

__stripe_mid

Set by Stripe for fraud prevention during payment processing. Expires: 1 year.

__stripe_sid

Set by Stripe for session tracking during payment processing. Expires: 30 minutes.

4. Functional Cookies

Functional cookies enable enhanced features and personalisation. They do not collect data used for advertising. These cookies are set only with your consent (except where they are strictly necessary for a feature you have specifically requested).

ic_prefs

Stores your dashboard preferences (view mode, sort order, etc.). Expires: 1 year.

ic_lang

Remembers your language preference. Expires: 1 year.

ic_onboarding

Tracks which onboarding steps you have completed. Expires: 6 months.

ic_notif_dismiss

Remembers which in-app notifications you have dismissed. Expires: 6 months.

5. Analytics Cookies

Analytics cookies help us understand how visitors interact with the Service. This information is collected in aggregate and is used to improve functionality and user experience. These cookies require your consent.

_ga

Google Analytics — distinguishes unique users by assigning a randomly generated number. Expires: 2 years.

_ga_*

Google Analytics — used to persist session state. Expires: 2 years.

_gid

Google Analytics — distinguishes users for 24 hours. Expires: 24 hours.

_gat

Google Analytics — used to throttle request rate. Expires: 1 minute.

ic_perf

Internal performance analytics cookie. Expires: 30 days.

Google Analytics Opt-Out

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Where analytics cookies are used, we have configured Google Analytics to: (a) anonymise IP addresses; (b) disable data sharing with Google; and (c) disable advertising features.

6. Marketing and Targeting Cookies

Marketing cookies are used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of our advertising campaigns. These cookies track your browsing activity across websites. They require your explicit consent.

_fbp

Facebook Pixel — used to track conversions and build audience segments on Facebook. Expires: 3 months.

_fbc

Facebook — stores the click ID from Facebook ads. Expires: 2 years.

ic_ref

Internal referral tracking cookie to attribute sign-ups to marketing campaigns. Expires: 30 days.

You may opt out of interest-based advertising from participating companies through:

7. Third-Party Cookies

Some cookies are placed by third parties that provide services integrated into the platform. We do not control these third-party cookies. Please refer to the relevant third-party's privacy policy for details:

Stripe — Payment processing cookies. See stripe.com/privacy.
Google — Analytics and potentially advertising cookies. See policies.google.com/privacy.
Facebook / Meta — Marketing cookies (if you have consented). See facebook.com/privacy/explanation.
Intercom — Customer support chat widget (if enabled). See intercom.com/legal/privacy.

8. Managing Your Cookie Preferences

8.1 Cookie Preference Centre

You can manage your cookie preferences (other than strictly necessary cookies) at any time through our Cookie Preference Centre, accessible by clicking "Cookie Settings" in the footer of any page on the Service.

8.2 Browser Settings

Most browsers allow you to refuse or delete cookies through their settings. The methods for doing this vary between browsers; instructions are typically found in the browser's "Help" or "Settings" menu. Note that disabling cookies may affect the functionality of the Service.

Instructions for managing cookies in common browsers:

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions → Cookies and data stored

8.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. ImageClaim currently does not alter its tracking practices in response to DNT signals, as no universal standard for DNT compliance exists. We will update this policy if such a standard is adopted.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. The "Last updated" date at the top of this page reflects the date of the most recent revision. We will notify you of material changes by displaying a notice within the Service or by email.

We recommend reviewing this Policy periodically to stay informed about how we use cookies.

11. Contact Us

If you have any questions or concerns about our use of cookies, please contact:

Company

[COMPANY NAME]

Address

[REGISTERED ADDRESS]

privacy@imageclaim.io